Hillier Jewellers are not responsible for return postage costs unless an item is faulty. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers advise that any product you wish to return is sent via a trackable postal service. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours of delivery. If we receive any return after the above guidelines, your order may be returned to you or be subject to a 10% re-stocking fee. We must be notified of your intent to return your parcel within 14 days of your order being received and you have a further 14 days to return your order to us. Mainland orders placed on .uk are eligible for a return. Orders Over £649.00 - Royal Mail Special Delivery (Next Day): Free Returns Policy Orders Under £649.00 - Royal Mail Special Delivery (Next Day): £7.95 Orders £69.00 to £649.00 - Royal Mail 48-Hour Tracked Delivery: Free Orders Under £69.00 - Royal Mail 48-Hour Tracked Delivery: £3.95 ![]() Please Note We Do Not Ship Outside Of The U.K. On the day of dispatching your order, you will be contacted by Royal Mail via email or text with your tracking information. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery. It is your responsibility to collect your item or arrange a redelivery. If there is no one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect/arrange a redelivery for your item. The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc) We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address where your method of payment is registered when prompted Orders received after 12:30 pm on Friday will not be processed until the following Monday Quite simply, the experience is what you make of it.We endeavour to process all orders placed before 12:30 pm on the same day, however, we cannot always guarantee this during busy periods ![]() It's very easy to spend a lot of money if you're not careful. The place is definitely family friendly, but I wouldn't suggest spending as much time there as we did if you're bringing children or you'll burn a hole in your pocket. We were able to have pizza and garlic knots for lunch and hung around long enough for the Christmas tree to be lit, so all in all we spent maybe 5 or 6 hours and loved every minute of it. Nevertheless, we weren't in any rush and I was so thrilled just to be there that it didn't bother me at all. ![]() It is admittedly difficult to maneuver when it's busy, especially if you plan on using a shopping cart. We were fortunate enough to arrive in the morning and take a lap through the entire store before the place got busy. The variety of flavors and candle types they have is absolutely unrivaled you really have to see it to believe it. We stocked up on Christmas gifts for family as well as candles for ourselves. It's worth mentioning that they were having a sale on small Yankee Candle jars that was better than any retail or outlet store I'd ever been to. Claus! As far as the shopping is concerned, let's just say we did a lot of it. ![]() Not only did we purchase several items for our Christmas collection, but we were fortunate enough to have chosen the weekend that they held their Christmas tree lighting ceremony outside, which was a wonderful event led by none other than Santa and Mrs. We chose to go at the very beginning of the Christmas season because I remembered the experience of being there as very festive and holiday oriented. There are several themed rooms you can pass through, such as a general store, a toy shop, a Christmas room, a section for your man cave and other home decor, and that's just to name a few. It's important to stress that this isn't just a candle shop. Wanting to recapture some of that magic, I decided to suggest making the trip to my wife, which she sportingly agreed to. I've always had a fond recollection of the experience, but my memory of our time there has admittedly faded over the years. My family actually visited the Yankee Candle Village a couple times when I was a teenager.
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